Water Efficiency Field Performance Manager

We are looking for an experienced operational leader who has successfully set up, mobilised or significantly transformed a field-based, customer-facing service. You will be comfortable working with a high level of autonomy, turning strategic objectives into clear delivery plans and creating the structure, standards and culture needed for a new team to succeed.

You will bring a strong track record of leading and developing operational teams, managing performance against stretching KPIs and using data to drive practical improvement. Commercially aware and customer focused, you will be confident managing budgets, resources, risk and competing priorities while maintaining high standards of safety, quality and service.

Your ability to build trusted relationships will be evident in the way you influence senior stakeholders and collaborate across Operations, Customer Services, Water Resources, Finance, Communications, Asset Management and Data & Analytics. You will communicate performance clearly, challenge constructively and create accountability through others.

Experience in water efficiency, utilities, environmental services, sustainability or audit and survey-based programmes would be advantageous , but it is not essential. What matters most is your experience of building and leading a high-performing field operation, your continuous improvement mindset and your ability to deliver measurable outcomes. A full UK driving licence is essential.

Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability and service excellence. With £7.8bn planned investment for 2025-30, this is an opportunity to join a business committed to delivering a generational shift in the way water services are managed.

You will be joining at a time of significant change , with the autonomy to shape a new service that will help customers use water more efficiently and strengthen the long-term resilience of our region. This role offers genuine scope to build, innovate and create a lasting operational and environmental impact.

At Southern Water, diversity and inclusion are core values. We actively encourage applications from all backgrounds and are committed to fostering an environment where every individual is empowered to succeed.

This is more than a role; it is an opportunity to lead the creation of a new service and deliver measurable benefits for our customers and environment. Apply now to be part of our transformational journey.