Warehouse Operations Manager

Responsibilities

• Engage with internal customers and gain understanding of their current and future needs
• Shape the customer-facing vision of the team and the roadmap for internal activities in support of the vision
• Acts as the focal point of communication with key stakeholders, including internal and external customers at all levels
• Responsible for leading logistics vendors’ execution in a manner that is compliant with Meta policies and procedures
• Develops, implements, and manages operational and financial objectives and key results (OKRs) through key performance indicators (KPIs). Collaboratively influences change within supply chain and external vendors
• Develop standards, metrics, and procedures that maximize deployment efficiency. Collaborate with cross-functional teams and stakeholders to identify and prioritize initiatives to optimize capabilities and develop / scale operational management practices
• Support developing and implementing tools, processes, and systems for tracking, analyzing, and reporting inventory and other related metrics
• Enable effective operational performance & execution across Meta’s multi-echelon supply chain
• Assist in meeting Sarbanes-Oxley requirements that apply to operations and inventory control within the warehouse
• Perform root cause analysis on discrepancies related to 3PL operations
• Develop and maintain standard operational procedures (SOPs) that leverage best practices and streamline the global warehouse operations for scalability into new regions while also providing training platforms for new vendors
• Engage with internal customers to gain an in-depth understanding of their current and future distribution needs
• Shape the customer-facing strategy of the team and roadmap internal activities in support of the overall mission
• Collaborate with cross-functional teams and stakeholders to align logistics operations with organizational goals and objectives, and to identify and prioritize initiatives to optimize proficiencies and develop/scale operational management practices
• Analyze data and metrics to identify trends, opportunities, and challenges, and develop strategies to address them