Warehouse Manager

About The Role

Warehouse Operations & Management

• Oversee all daily warehouse activities including receiving, put-away, picking, packing, dispatch, and returns processing
• Plan and manage warehouse layout, zoning, and space utilization to maximize storage capacity and operational efficiency
• Ensure accurate stock management through regular cycle counts, stock takes, and inventory reconciliations
• Maintain high order accuracy and fulfilment rates — monitor picking errors and implement corrective actions
• Manage inbound and outbound shipment schedules in coordination with suppliers and the transport team

Inventory & Stock Control

• Implement and enforce FIFO (First In, First Out) and FEFO (First Expired, First Out) protocols, critical for food product handling
• Monitor stock levels, flag slow-moving or near-expiry products, and coordinate with commercial teams for clearance actions
• Maintain stock accuracy targets and minimize shrinkage, damage, and write-offs
• Manage bonded and non-bonded stock areas where applicable, ensuring compliance with customs requirements

Food Safety & Compliance

• Ensure full compliance with UAE food safety regulations including HACCP principles, Dubai Municipality, and Abu Dhabi Agriculture and Food Safety Authority (ADAFSA) standards
• Maintain appropriate temperature-controlled storage conditions for chilled, frozen, and ambient food products
• Enforce hygiene, pest control, and sanitation protocols throughout the warehouse facility
• Manage product traceability and recall readiness — ensure all batch records and documentation are accurate and accessible

Health, Safety & Facility Management

• Champion a strong health and safety culture — enforce safe working practices, PPE usage, and equipment handling procedures
• Conduct regular warehouse safety audits, risk assessments, and incident investigations
• Manage and maintain all warehouse equipment including forklifts, pallet jacks, racking systems, and temperature monitoring devices
• Ensure the facility is audit-ready at all times for customer, principal, and regulatory inspections

Team Leadership & People Management

• Lead, manage, and develop a team of warehouse supervisors, storekeepers, pickers, and forklift operators
• Plan workforce scheduling, shift rotations, and overtime to meet operational demands and seasonal peaks
• Conduct performance reviews, training, and disciplinary procedures in line with company policy
• Foster a culture of accountability, continuous improvement, and teamwork on the warehouse floor

Systems, Reporting & KPIs

• Manage warehouse operations through a Warehouse Management System (WMS) — ensure all staff are trained and compliant
• Track and report key warehouse KPIs: on-time dispatch, order accuracy, stock accuracy, damage rate, and productivity per head
• Identify and implement process improvements to reduce cost, improve throughput, and enhance service levels
• Prepare daily, weekly, and monthly operational reports for senior management

Education & Experience

• Bachelor's degree in Supply Chain, Logistics, Business, or a related field (preferred; diploma with strong experience considered)
• 5–10 years of warehouse management experience, with at least 3 years in a managerial role
• Proven experience managing FMCG or food & beverage warehouses in the UAE or GCC — essential
• Experience with temperature-controlled (chilled/frozen) and ambient warehouse operations is a strong advantage

Technical Skills

• Proficiency in Warehouse Management Systems (WMS) — experience with SAP WM/EWM, Oracle, Infor, or similar platforms
• Strong MS Excel skills for reporting, data analysis, and stock management
• Working knowledge of UAE food safety regulations, HACCP, and relevant municipality requirements
• Forklift operation certification and knowledge of racking safety standards
• Understanding of customs and bonded warehouse procedures is an advantage

Soft Skills & Attributes

• Strong leadership presence — leads by example on the warehouse floor
• Excellent organizational and problem-solving skills in a fast-paced, high-volume environment
• Detail-oriented with a strong focus on accuracy and operational discipline
• Good communication skills in English; proficiency in Arabic, Hindi, or Urdu is an advantage given the multicultural UAE workforce

Preferred Background

• Experience managing a warehouse of 5,000 sqm or above in a UAE FMCG or food distribution context
• Familiarity with Retail (MT/TT) and HoReCa order fulfilment requirements and delivery standards
• Prior experience implementing or upgrading a WMS system
• IOSH Managing Safely or equivalent HSE qualification is a plus
• Pay: AED1.00 - AED15,000.00 per month

Experience

• FMCG: 5 years (Preferred)