Warehouse Associate - Returns

Processing Returns: Handle customer returns and exchanges.

Assessing Condition: Inspect returned items for defects and ensure they meet return criteria.

Coordination: Facilitate exchanges, or repairs by coordinating with other departments.

Record Keeping: Maintain accurate records of returns, including reasons for return and customer information.

Customer Service: Provide helpful and efficient customer service, addressing inquiries and resolving issues related to returns.

Policy Adherence: Ensure all return processes adhere to company policies and procedures.

Inventory Management: Update inventory records to reflect returned items.

Resolving Product Disposition: Resolve the disposition of returned products.

RMA Management: Manage the return merchandise authorization (RMA) process, including issuing RMAs, inspecting merchandise, and sorting returned items.

Customer Follow-Up: Follow up with customers regarding their returns.

Receiving and Processing Inventory Receiving and unpacking incoming shipments.

Verifying shipments against purchase orders.

Entering received items into inventory management software.

Inventory Management and Control: Maintaining accurate records of inventory levels, stock movements, and discrepancies.

Performing regular inventory audits to ensure accuracy.

Identifying and resolving inventory discrepancies.

Stock Management and Organization: Ensuring a clean and organized inventory storage area.

Assisting with stocking shelves or moving inventory.

Data Entry and Reporting: Maintaining accurate records of inventory transactions.