greenhouse
Service Delivery Manager
MetTel
New Jersey, USA
Mid-Senior
Onsite
$85,000 annually
Discovered Yesterday
Service delivery coordinationVeloCloud SD-WANWireless technologiesFixed wireless devicesTraditional telephonyTelephony wiring infrastructure
Free
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Service delivery coordinationVeloCloud SD-WANWireless technologies
Role Overview
MetTel is seeking an Advanced Service Delivery Coordinator - Tier 2 to join its operations team.
The role supports customer activations, technical issue resolution, field technicians, and telecommunications service delivery.
Key Skills for This Role
Service delivery coordinationVeloCloud SD-WANWireless technologiesFixed wireless devicesTraditional telephonyTelephony wiring infrastructure
Full Job Posting
Role Overview
MetTel is seeking an Advanced Service Delivery Coordinator - Tier 2 to join its operations team.
The role supports customer activations, technical issue resolution, field technicians, and telecommunications service delivery.
Role and Responsibilities
- Work cross-functionally and adapt to changing work volumes, priorities, and conditions.
- Ask support technicians targeted questions to identify root causes quickly.
- Work with field technicians by phone, email, or chat to resolve activation issues.
- Plan, organize, and schedule activities while managing multiple tasks.
- Lead customer installations and provide technical direction to field technicians.
- Document customer installations and turn-ups and upload records to the reporting portal.
Technical Knowledge
- Knowledge of VeloCloud SD-WAN design, implementation, and support.
- Familiarity with wireless technologies and fixed wireless devices such as Data Remote, Cradlepoint, and Digi.
- Strong understanding of traditional telephony and wiring infrastructure, including demarcation points, riser cables, and station cabling.
- Basic understanding of IP networks, wireless LAN networks, and remote desktop access.
Desired Qualifications
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