Waiter / Waitress
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Key skills for this role
About the Role
Banyan Tree Dubai is seeking a Waiter/Waitress to deliver gracious, personalized service in a luxury resort setting. The role involves welcoming guests, taking orders, serving food and beverages, and maintaining high service standards.
Key Skills for This Role
Responsibilities
- Welcome guests warmly and escort them to their table where required
- Present menus, explain dishes, daily specials and beverage recommendations with confidence
- Take accurate food and beverage orders and relay them promptly using the POS system
- Deliver food and beverages efficiently while ensuring presentation standards are maintained
- Anticipate guest needs and respond promptly to requests throughout the dining experience
- Build rapport with guests and personalise service wherever possible
- Handle guest enquiries and resolve minor concerns professionally, escalating when necessary
- Set up and prepare the restaurant before service according to brand standards
- Maintain cleanliness and organisation of the restaurant, service stations and back of house areas
- Ensure tables are properly reset and maintained throughout service
- Follow sequence of service and all departmental SOPs
- Process guest bills accurately and efficiently
Requirements
- Previous experience as a Waiter/Waitress in a luxury hotel or premium restaurant preferred
- Good knowledge of food and beverage service standards
- Experience using POS systems is an advantage
- Excellent spoken English; additional languages are beneficial
- A passion for hospitality and creating memorable guest experiences
Full Job Posting
Company Description
- Banyan Group is a leading independent, multi branded hospitality group focused on stewardship and wellbeing.
- Banyan Tree Dubai is a lively island escape with private beach, pools, spa, and 7 dining options.
Role Overview
- Waiters are ambassadors of gracious hospitality, delivering intuitive, personalised service.
Key Responsibilities Guest Experience
- Welcome guests warmly and escort them to their table where required.
- Present menus, explain dishes, daily specials and beverage recommendations with confidence.
- Take accurate food and beverage orders and relay them promptly using the POS system.
- Deliver food and beverages efficiently while ensuring presentation standards are maintained.
- Anticipate guest needs and respond promptly to requests throughout the dining experience.
- Build rapport with guests and personalise service wherever possible.
- Handle guest enquiries and resolve minor concerns professionally, escalating when necessary.
Key Responsibilities Operational Excellence
- Set up and prepare the restaurant before service according to brand standards.
- Maintain cleanliness and organisation of the restaurant, service stations and back of house areas.
- Ensure tables are properly reset and maintained throughout service.
- Follow sequence of service and all departmental SOPs.
- Process guest bills accurately and efficiently.
- Support opening and closing procedures.
Key Responsibilities Food & Beverage Knowledge
- Develop thorough knowledge of menus, ingredients, allergens and preparation methods.
- Understand wine, spirits and beverage offerings to make suitable recommendations.
- Upsell menu items and promotions confidently while enhancing the guest experience.
Key Responsibilities Health, Safety & Compliance
- Follow all food hygiene, HACCP and health & safety procedures.
- Maintain high standards of personal grooming and hygiene.
- Comply with company policies and local regulations relating to food service and alcohol.
Key Responsibilities Teamwork
- Work collaboratively with kitchen, bar and fellow colleagues to ensure smooth service.
- Assist colleagues during busy periods and contribute to a positive working environment.
- Participate in training sessions and continuously develop product and service knowledge.
Qualifications & Experience
- Previous experience as a Waiter/Waitress in a luxury hotel or premium restaurant preferred.
- Good knowledge of food and beverage service standards.
- Experience using POS systems is an advantage.
- Excellent spoken English; additional languages are beneficial.
- A passion for hospitality and creating memorable guest experiences.
Competencies
- Guest centric mindset
- Professional presentation and grooming
- Excellent communication and interpersonal skills
- Strong attention to detail
- Ability to work under pressure in a fast paced environment
- Team player with a positive attitude
- Adaptability and flexibility
- Commercial awareness and upselling ability
- Time management and organisational skills
Why Join Us
- Part of a globally recognised luxury hospitality brand committed to exceptional service, sustainability and wellbeing.
- Opportunities for professional growth within an inspiring environment.
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