WAITER AND WAITRESS (ARABIC ONLY)
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Key skills for this role
About the Role
DUBAI INTERNATIONAL HOTEL is hiring waiters/waitresses to provide excellent service in a restaurant setting. Duties include taking orders, serving guests, upselling, and maintaining cleanliness.
Key Skills for This Role
Responsibilities
- Ensure the workplace is clean and orderly, including tables, chairs, counters, and ambiance
- Take orders by suggesting to guests and confirming receipt, always upselling to maximize revenue
- Serve guests professionally from arrival through meal service until departure
- Prepare accurate itemized guest checks, present them professionally, collect payment, and return receipt promptly
- Monitor outlet’s operation cost and ensure equipment, supplies, and stocks are adequate
- Encourage guests to provide feedback via Tripadvisor, Revinate, etc.
- Monitor each guest experience and ensure customer satisfaction
- Uphold a warm and friendly working environment
Requirements
- A degree in a relevant field or a combination of secondary education and experience
- Three years of extensive experience in restaurant operations
- Demonstrated ability to work in a team environment with minimum supervision
Full Job Posting
Main Duties & Responsibilities
- Ensure that the entire workplace is orderly and clean: tables, chairs, counters, roof, side walls, floor, ambiance, furniture, fixtures, sculptures, display props.
- Take orders by suggesting to guest and confirming receiving orders; always upsell to maximize revenue.
- Serve guests professionally and courteously from arrival through meal service until departure.
- Prepare accurate itemized guest checks, present professionally, collect payment, and return receipt promptly.
- Monitor outlet’s operation cost while ensuring equipment, supplies, and stocks are adequate.
- Help improve service quality by encouraging guest comments via Tripadvisor, Revinate, etc.
- Monitor each guest experience and ensure customer satisfaction.
- Ensure presence on the floor during peak hours.
- Uphold a warm and friendly working environment.
- Ensure mise en place is ready for service: cutlery, crockery, glassware, condiments, linen, etc.
- Keep all equipment clean and in good working condition; report problems immediately.
- Promote and upsell the lounge to all guests who inquire.
General Responsibilities
- Adhere to hotel guiding principles, policies, and standards of operation.
- Be aware of Health, Safety, and Security policies; participate in sustainability efforts.
- Understand government and hotel Food Safety regulations.
- Adhere to Lost and Found procedures.
- Accept working hours as per business demand; overtime and days in lieu at management discretion.
- Represent the Department and Hotel through grooming and attitude.
- Extend assistance to other departments as needed.
- Maintain regular attendance.
- Provide guests with information about hotel facilities and local areas.
- Provide personalized service to anticipate guest needs.
- Answer calls, take reservations/Lounge check ins, especially during peak hours.
- Be prepared to receive incoming guests per set standards.
Requirements
- A degree in a relevant field or a combination of secondary education and experience.
- Three years of extensive experience in restaurant operations.
- Demonstrated ability to work in a team environment with minimum supervision and direction.
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