VP Technology Implementation & Deployment

• Coordinate execution across Product Management, Engineering, Data, Integration, Security, Operations, and Services teams.
• Drive alignment and accountability through influence rather than direct authority.

Manage implementation risks, dependencies, scope changes, and critical escalations.

• Drive implementation standardization, scalability, and repeatability across customer engagements.
• Balance customer requirements with platform standardization objectives.
• Establish reusable implementation methodologies, playbooks, governance frameworks, and deployment best practices.

Partner with Product and Engineering teams to reduce implementation complexity and improve deployment efficiency.

• Lead and develop a high-performing implementation and deployment organization.
• Drive operational excellence, execution discipline, and continuous improvement.
• Build organizational capability to support increasing implementation scale and complexity.

% of implementations delivered on committed go-live dates.

Number of successful technology go-lives.

Customer satisfaction with implementation experience.

Executive stakeholder satisfaction.

Number of critical implementation escalations.

Implementation cycle time.

Deployment predictability and quality.

Improvement in implementation standardization and deployment repeatability.

This job operates in a remote home office environment.

This role routinely uses standard office equipment such as computers and phones.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear.

The employee must occasionally lift or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

This is a full-time position.

Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m.

This position occasionally requires long hours and weekend work.

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