VP Payroll & Benefits (Services & Operations)

Job description

Job requirements

• Strong US payroll experience is required.
• At least 5 years of leadership experience managing payroll services or payroll operations in a B2B SaaS environment.
• Proven experience scaling payroll services and/or operations in a high-growth or evolving business.
• Track record of improving implementation quality, speed, predictability, and customer outcomes.
• Strong commercial acumen, with experience owning or influencing revenue, P&L, and business performance.
• Experience building services models that support growth from SMB through mid-market.
• Strong cross-functional leadership skills, with the ability to work effectively across Product, Engineering, Customer Success, Sales, and Operations.
• Innovative mindset with experience using AI, automation, or new operating approaches to improve scale and execution.

Job responsibilities

• Define and lead the strategy for Payroll Services & Operations across the US and UK.
• Build a repeatable US payroll services motion that drives market penetration and supports growth from SMB to mid-market.
• Scale the UK payroll services model to support continued growth and increasing customer complexity.
• Lead payroll implementation and services delivery with a focus on quality, speed, predictability, and customer experience.
• Improve operational excellence across payroll services and operations, driving scalability, efficiency, and strong customer outcomes.
• Partner closely with Product and Payroll leadership to identify and address critical product and operational gaps.
• Build pragmatic interim solutions through services and operations where needed to support customer success and market momentum.
• Work closely with Customer Success leaders in the US and EMEA to strengthen ongoing payroll customer experience and materially influence retention and expansion.
• Lead and develop a high-performing payroll services organization through a period of rapid growth and scale.
• Leverage AI, automation, and innovative problem solving to improve how payroll services are delivered and scaled.
• Own payroll services revenue and P&L, ensuring strong business performance while supporting HiBob’s broader growth strategy.

Job benefits

• At HiBob, our people are at the heart of everything we do. We’re building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we’ve created an environment where people can be themselves, grow quickly, and make a real impact.
• Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity , including the perks below.
• Equity in a global, high-growth HR tech SaaS leader
• 401(k) with a 3% company match starting Day 1
• $2,500 employee referral bonus
• Medical, dental, and vision coverage from day one
• $1,920 annual wellness stipend to support your physical and mental wellbeing
• Annual Headspace membership and expanded wellness benefits
• Hybrid working model for Bobbers in the NY metro area
• Temporary work from anywhere for up to 2 months per year (after 6 months)
• Generous paid time off and company holidays to rest, recharge, and enjoy
• Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Your birthday off — plus a special gift from us
• Home office allowance to set up your ideal workspace
• Two paid Social Impact days each year to give back to causes you care about
• Frequent team and company social events , both in-person and virtual
• Dog friendly office