Implementation Manager

Own customer implementations from handover after sale through to successful go-live

Guide customers through system setup, data preparation, configuration, and key implementation decisions

Translate technical concepts into clear, practical guidance for HR and People stakeholders

Help customers understand how their setup choices will affect future processes, reporting, permissions, and product adoption

Build trusted relationships with customers and keep projects progressing through clear communication, expectations, and governance

Work through ambiguity, diagnose issues, and find practical solutions without relying on a rigid playbook

Support customers with data uploads and spreadsheet-based preparation and troubleshooting

Partner with internal teams to resolve challenges and deliver a consistent, high-quality customer experience

Identify opportunities to improve how we deliver repeatable, high-value implementations across the region

Contribute to a growing APJ team with ideas, curiosity, and a builder mentality

Experience in a customer-facing role involving systems, implementation, onboarding, business analysis, HR operations, People operations, or HR reporting

Excellent communication skills, including the ability to simplify technical concepts for non-technical stakeholders

A structured approach to managing projects, priorities, risks, and customer expectations

Strong problem-solving skills and confidence operating in ambiguity

Comfortable working with spreadsheets and data; experience supporting data uploads or data validation is valuable

A relationship-led approach with the resilience and adaptability to guide customers through change

Curiosity about technology and how different parts of a system connect

A calm, accountable, and collaborative working style

Genuine interest in helping customers get lasting value from the product, not just completing a technical setup

Experience with HR platforms, APIs, SaaS implementations, or a growth-stage technology business is advantageous, but not essential

An interest in using AI tools to work smarter, solve problems, and improve the customer experience

Company share options plan - every employee can eventually become a shareholder

Hybrid working from day 1

Work from home allowance - to get your home office set up!

Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)

Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter

2 Social Impact days per year for volunteering

Awesome employee referral program- $2,500 for each successful referral with an additional ambassador program

Fun company and team social events (locally and virtually with our global teams)

We love birthdays - take the day off and receive a special gift

Unmind access to support your wellbeing

Catered Thursday lunches and coffee!

Dog-friendly office