VP, Digital Transformation, Project Mgmt & QC.Injaz - Retail Ops - CAM - SME & Pvt Banking.Operations Group

1 Job Title

2 Job Purpose

• This role requires a blend of strategic vision, leadership, and technical expertise to drive digital initiatives and maintain high-quality standards across projects.
• The role is multifaceted and crucial for driving an organization’s digital strategy and ensuring high standards in project execution and quality.
• To lead and drive the organization’s digital transformation initiatives, ensuring that technology and digital solutions are effectively integrated into business processes to enhance efficiency, innovation, and competitiveness.
• Assist in the automation of projects for RBG Operations.
• Publishing MIS & Reports to senior stakeholders.
• Lead internal MI and Quality Control for all RBG Ops units.
• Manage medium sized teams of projects management / Digital Transformation / MI & QC.
• Work directly with RBG Digital Squads to ensure RBG Ops priorities are addressed and achieved.
• Responsible for tracking the actionable and overall status of projects and highlight/escalate in case of any delays/blocks.

4 Key Result Areas

• Successful delivery of digital transformation projects on time and within budget.
• Improvement in operational efficiency and productivity metrics.
• Achievement of defined quality control standards and reduction of defects/errors.
• Increased adoption of digital tools and processes across Retail Banking Operations.
• High levels of stakeholder satisfaction and positive feedback from internal and external partners.
• Consistent delivery of projects on time, within budget, and meeting or exceeding scope requirements.
• Proactive risk management with early identification and mitigation of project issues.
• Reduction in defects, errors, or product failures through continuous monitoring and improvement.
• Streamlined operations and workflows through the application of digital tools and automation.
• Use of data analytics to identify opportunities for process enhancements.
• Strong return on investment (ROI) for digital transformation projects.
• Budget adherence across digital transformation and project management initiatives.
• Regular quality audits with successful findings and action plans to address gaps.
• Measurable improvements in operational efficiency, productivity, and cost-effectiveness.
• Support the division head in providing timely information and data related to the overall performances of different units within RBG.
• Ownership of end-to-end life cycle of all RBG projects.
• 5 Operating Environment, Framework and Boundaries, Working Relationships
• Involves collaboration across various departments such as Technology, Operations, Finance and Vendor Partners.
• Manage medium sized teams of projects management / Digital Transformation / MI & QC.
• Establish clear governance structures to ensure alignment with organizational goals and compliance with regulations.
• Develop a structured approach for identifying & documenting potential risks and appropriate monitoring & controls.
• Proactive engagement, partnership, governance & escalation with relevant stakeholders.

6 Problem Solving

• Effective problem-solving ensures that digital transformation initiatives and projects stay on track, meet quality standards, and deliver the desired outcomes.
• Ensure Feedback from end users & various stakeholders are incorporated in digital solutions delivery.
• Gain wholehearted acceptance of solutions proposed to address issues identified in E2E reviews.
• Ensure solutions are implemented on a fast-track basis.
• Ensure that stakeholder conflicts in terms of priorities are resolved in quick time.

7 Decision Making Authority & Responsibility

• Authorize investments in new technologies and digital tools that support transformation initiatives.
• Approve major projects and initiatives, including budget allocation and resource management.
• Oversee the execution of digital projects, ensuring they are completed on time, within scope, and budget.
• Monitor project performance and implement corrective actions when necessary to meet quality and performance standards.
• Support User Acceptance Testing to expedite the delivery timelines.
• Resolve any UAT blocks and escalate if required.

8 Knowledge, Skills and Experience

• Minimum 12 years’ experience in leading digital transformations and Project management in the financial industry.
• Bachelor’s or master’s degree in business administration, finance, computer science or a related field.
• Strong knowledge of digital technologies, trends and best practices.
• Track record of leading and delivering results in fast paced, dynamic environments, particularly in project management.
• Strong ability to analyze data, performance metrics and identify opportunities.
• Excellent project management, presentation, leadership, communication and stakeholder management skills.