Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group
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Key skills for this role
About the Role
Mashreq seeks a Team Leader for PL Fulfillment in Retail Banking Group to lead a telesales team in achieving sales leads targets. Responsibilities include coaching, performance management, script design, and operational planning.
Key Skills for This Role
Responsibilities
- Ensure delivery of sales leads targets by the team
- Ensure unqualified leads are below 3%
- Conduct short term workshops for goal setting and strategy
- Liaise with Sales Approach Development Manager for calling programs
- Schedule projects to generate sales leads and plan capacity
- Monitor calls, coach, and provide feedback to telesales agents
- Design scripts for effective product presentation
- Select, recruit, train, certify, and deploy telesales agents
- Conduct performance appraisals and MBO reviews for the team
Requirements
- Experience in telesales or sales lead generation
- Team leadership or supervisory experience
- Strong coaching and feedback skills
- Ability to design sales scripts and training materials
- Knowledge of performance metrics and reporting
Full Job Posting
Key Responsibilities
- Responsible for delivery by the team of sales leads targets.
- Ensure that number of unqualified leads are below 3%.
- Ensure efficient execution of projects, including short term workshops for goal setting.
- Build value propositions around dominant buying motives.
- Liaise with Sales Approach Development Manager & CKBM for calling programs.
- Schedule projects to generate sales leads and plan capacity.
- Generate competitive knowledge and create benchmark standards.
- Measure and improve cost efficiency of Telesales.
- Plan and recommend technology support to increase automation.
- Design performance measurement metrics, evaluate and action.
- Call monitoring, coaching and feedback of Telesales agents.
- Develop and conduct quizzes to evaluate product knowledge.
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