Voice Engineer
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Key skills for this role
About the Role
Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions. Configure, maintain, and troubleshoot Ribbon Session Border Controll.
Key Skills for This Role
Responsibilities
- Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions
- Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs)
- Implement and support Microsoft Teams Telephony and Direct Routing solutions
- Administer and optimize contact center platforms, including Genesys and Sprinklr
- Monitor voice network performance and ensure high availability and service quality
- Troubleshoot complex voice, SIP, routing, and telephony related issues
- Collaborate with network, security, and infrastructure teams for seamless integration and support
- Participate in system upgrades, migrations, and deployment projects
Requirements
- Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions
- Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs)
- Implement and support Microsoft Teams Telephony and Direct Routing solutions
- Administer and optimize contact center platforms, including Genesys and Sprinklr
- Monitor voice network performance and ensure high availability and service quality
- Troubleshoot complex voice, SIP, routing, and telephony related issues
- Collaborate with network, security, and infrastructure teams for seamless integration and support
- Participate in system upgrades, migrations, and deployment projects
Full Job Posting
Responsibilities
- Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions
- Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs)
- Implement and support Microsoft Teams Telephony and Direct Routing solutions
- Administer and optimize contact center platforms, including Genesys and Sprinklr
- Monitor voice network performance and ensure high availability and service quality
- Troubleshoot complex voice, SIP, routing, and telephony related issues
- Collaborate with network, security, and infrastructure teams for seamless integration and support
- Participate in system upgrades, migrations, and deployment projects
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