Voice Engineer
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Key skills for this role
About the Role
Dicetek LLC is seeking an experienced Voice Engineer to design, implement, and optimize enterprise voice and contact center solutions. The role requires hands-on experience with Cisco Voice, Ribbon SBC, Microsoft Teams Telephony, and contact center platforms like Genesys and Sprinklr.
Key Skills for This Role
Responsibilities
- Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions.
- Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs).
- Implement and support Microsoft Teams Telephony and Direct Routing solutions.
- Administer and optimize contact center platforms, including Genesys and Sprinklr.
- Monitor voice network performance and ensure high availability and service quality.
- Troubleshoot complex voice, SIP, routing, and telephony related issues.
- Collaborate with network, security, and infrastructure teams for seamless integration and support.
- Participate in system upgrades, migrations, and deployment projects.
Requirements
- Strong experience with Ribbon SBC
- Hands on expertise in Cisco Voice and Cisco Voice Gateway technologies
- Experience with Genesys and/or Sprinklr contact center platforms
- Knowledge of Microsoft Teams Telephony and Direct Routing
- Strong understanding of SIP, VoIP, PSTN, and Unified Communications technologies
- Experience in troubleshooting voice and telephony infrastructure issues
- Excellent communication and problem solving skills
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field (preferred)
- 5+ years of experience in Voice/Unified Communications engineering and support
Full Job Posting
Job Summary
- We are seeking an experienced Voice Engineer to design, implement, support, and optimize enterprise voice and contact center solutions.
- The ideal candidate will have hands on experience with Cisco Voice technologies, Ribbon SBC, Microsoft Teams Telephony, and contact center platforms such as Genesys and Sprinklr.
Key Responsibilities
- Manage and support enterprise voice infrastructure, including Cisco Voice and Cisco Voice Gateway solutions.
- Configure, maintain, and troubleshoot Ribbon Session Border Controllers (SBCs).
- Implement and support Microsoft Teams Telephony and Direct Routing solutions.
- Administer and optimize contact center platforms, including Genesys and Sprinklr.
- Monitor voice network performance and ensure high availability and service quality.
- Troubleshoot complex voice, SIP, routing, and telephony related issues.
- Collaborate with network, security, and infrastructure teams for seamless integration and support.
- Participate in system upgrades, migrations, and deployment projects.
Required Skills & Experience
- Strong experience with Ribbon SBC (Session Border Controller).
- Hands on expertise in Cisco Voice and Cisco Voice Gateway technologies.
- Experience with Genesys and/or Sprinklr contact center platforms.
- Knowledge of Microsoft Teams Telephony and Direct Routing.
- Strong understanding of SIP, VoIP, PSTN, and Unified Communications technologies.
- Experience in troubleshooting voice and telephony infrastructure issues.
- Excellent communication and problem solving skills.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
- Relevant certifications in Cisco Collaboration, Microsoft Teams, or Voice Technologies are an advantage.
- 5+ years of experience in Voice/Unified Communications engineering and support.
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