VodafoneThree - Senior Manager - Financial Services Compliance Advice

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

The Financial Services Compliance Advice function sits within the second line Risk & Compliance Team, providing independent guidance, challenge and oversight on VodafoneThree’s financial services activities. It translates FCA expectations into practical, proportionate and commercially viable requirements.

As VodafoneThree’s subject-matter expert for financial services compliance advice, you’ll provide authoritative, risk-based guidance on complex regulatory matters. Working closely with the Head of Financial Services Compliance, you’ll oversee key compliance risks, inform policy and controls, embed Consumer Duty, support regulatory engagement and strengthen governance and reporting.

You’ll bring deep FCA expertise and a strong track record of delivering impactful compliance advice in a regulated financial services environment. You’ll also be confident providing constructive challenge and building trusted relationships across commercial, operational, legal and senior leadership teams.

Be VodafoneThree’s subject-matter expert on the FCA Handbook, including CONC, ICOBS, PRIN, PERG and SYSC, translating complex requirements and regulatory change into clear, risk-based and commercially aware advice.

Act as a trusted second-line advisor, setting consistent standards and providing constructive challenge and oversight on business initiatives, product development and change.

Lead compliance input into new or materially changed financial services products and activities, confirming permissions under PERG and embedding Consumer Duty, regulatory requirements and good customer outcomes from design to delivery.

Support first-line ownership of compliance and conduct risks through effective risk assessment, escalation and proportionate controls, while advising on incidents, breaches, root cause analysis and timely remediation.

Support regulatory engagement and represent Compliance in key governance forums, providing clear technical analysis, reporting and management information, while building capability through guidance, mentoring and knowledge-sharing.

Regulatory Subject Matter Expert: Deep FCA expertise across CONC, ICOBS, PRIN (including Consumer Duty) and SYSC, with the ability to interpret complex regulations, provide clear business guidance, and lead on regulatory change implementation.

Consumer Duty & Regulatory Advisory Leadership: Proven experience embedding Consumer Duty principles across customer journeys, governance and product lifecycles, while providing robust second-line challenge and influencing customer outcomes.

Risk, Governance & Controls: Strong understanding of compliance and governance frameworks, with experience advising on incidents, breaches, remediation activities, risk assessments and control effectiveness.

Senior Stakeholder Engagement: Confident communicator and constructive challenger, able to influence senior leaders, present risk trade-offs, and translate technical regulatory requirements into practical commercial solutions.

Collaborative & Continuous Improvement Mindset: Thrives in fast-paced transformation environments, uses data and MI to identify emerging risks, improves ways of working, and works collaboratively across teams to deliver consistent, high-quality compliance advice.

Desirable: Experience within telecoms financial services, retail finance or fintech environments, alongside relevant professional qualifications such as ICA, CISI or CII.