VodafoneThree - Business Resilience Lead

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Join us at the heart of our business in Corporate, one of the central support functions that underpin our business and keep us moving forward. We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.

As a Business Continuity & Resilience Lead, you'll play a vital role in helping VodafoneThree stay resilient, responsive, and ready for the unexpected. You'll support the delivery of our Business Continuity Management System (BCMS), ensuring the business can continue to serve customers, protect critical operations, and recover effectively from disruption. Working with both teams across the organisation and external suppliers, you'll help shape a culture of resilience while contributing to one of the UK's most ambitious connectivity transformation programmes.

You'll deliver and maintain VodafoneThree's Business Continuity Management System (BCMS), helping teams assess business impacts and develop robust continuity plans.

Coordination of business continuity testing and validation activities, ensuring plans are regularly exercised, lessons are learned, and improvement actions are completed.

You'll assess the resilience capabilities of critical suppliers, identifying opportunities for improvement and driving corrective actions where needed.

You'll provide timely responses to customer business continuity requests and enquiries.

Acting as an on-call Crisis Duty Manager, supporting incident assessment, response planning, escalation activities, and crisis management events, including out-of-hours incidents when required.

You'll influence stakeholders across the business, helping to embed resilience best practices and strengthen organisational preparedness.

You'll contribute to continuous improvement initiatives, ensuring resilience frameworks, controls, and processes remain effective in a rapidly evolving environment.

Extensive experience in Business Continuity Management, Resilience, Crisis Management, Risk Management, or a related discipline.

Certification or experience in CBCI, ISO22301 Lead Implementer, or equivalent is an advantage.

Demonstrable experience in building trusted relationships with internal and external stakeholders, influencing outcomes through collaboration, negotiation and strategic alignment.

Experience developing, maintaining, testing, or improving business continuity plans and resilience frameworks.

A proactive and solutions-focused mindset, with the confidence to challenge constructively and escalate risks when required.

Strong planning, prioritisation, and delivery skills, with the ability to manage multiple deadlines in a fast-paced environment.

Experience working with suppliers, partners, or third parties to improve resilience and operational effectiveness.

Excellent communication, collaborative and facilitation skills, with the ability to explain complex concepts clearly to a wide range of audiences.

A continuous improvement mindset and a passion for strengthening organisational resilience.