Virtual Customer Service Representative - Ontario, Canada

Position Overview

Responsibilities

• Communicates with patients via inbound and outbound phone calls
• Provides knowledgeable answers to questions regarding medical bills and accounts
• Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
• Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
• Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
• Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

Required

Preferred

Compensation and Benefits

• The base salary range for this position is $19hr, plus incentive per year. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.