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Medical Customer Service Representative REMOTE
IKS Health
Remote, USA
Full-time
Entry · 1+ years experience
Remote
USD 16.5-18.5 hourly / hour
Discovered Yesterday
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Role Overview
This position requires the ability to professionally handle inbound and/or outbound calls pertaining to patient concerns with their billing statement of a health care nature and/or collect past due balances while maintaining and providing excellent customer service, appropriate levels of confidentiality, and the ability to work in a culturally diverse call center atmosphere.
Responsibilities:
Communicate with patients via inbound and outbound phone calls
Provide knowledgeable answers to questions regarding medical bills and accounts
Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients
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About IKS
Founded in 2006, IKS Health enables providers to provide better, safe, and more efficient care at scale. With over 12,000 employees, including over 1,500 physicians, and technologists, IKS Health provides solutions for over 150,000 providers across some of the largest and most prestigious healthcare provider groups in the country. Through our Provider Enablement Platform, IKS Health provides a strategic blend of technology and expertise with the aim of restoring joy and viability to the practice of medicine by giving providers the tools and resources they need to focus on what matters most – the patient. We offer clinical, financial and administrative healthcare solutions for improved operational efficiency, better patient outcomes, optimized productivity, and revenue.
We are a virtual Patient Contact Center environment.
Individual performance measurement while working within a team atmosphere
Comprehensive 4 weeks training program
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