VIP Relationship Manager
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Key skills for this role
About the Role
Manage VIP client relationships, drive sales through outreach and upselling, and collaborate with teams while ensuring compliance and monitoring market trends.
Key Skills for This Role
Full Job Posting
Overview
- Serve as a key point of contact for a portfolio of actively trading VIP clients, supporting their day-to-day needs and inquiries.
- Proactively identify and prospect new VIP-tier clients through outreach, events, and referrals owning the full sales cycle from lead to onboarding.
- Build and maintain strong client relationships through consistent communication, understanding client goals, and delivering tailored solutions.
- Guide clients through OKX's product suite, VIP tier structure, fee benefits, and platform updates.
- Drive VIP upgrades and upsell relevant product configurations to grow revenue from your client base.
- Support revenue targets by identifying growth opportunities within existing accounts and converting new high-value prospects.
- Collaborate with Product, Engineering, and Marketing teams to relay client feedback and support platform improvements.
- Participate in regional online and offline events, activations, and business development activities.
- Monitor competitor activity and market trends, sharing insights to sharpen OKX's VIP value proposition.
- Operate in compliance with company guidelines and regulatory requirements.
What We Look For In You
- 1 3 years of experience in sales, business development, or account management ideally in crypto, finance, FX, or a related field.
- A genuine hunger to sell: comfortable with outreach, pitching, and closing.
- Basic understanding of trading products; familiarity with crypto exchanges or derivatives is a plus.
- Strong interpersonal skills you build trust quickly and communicate clearly.
- Organised and able to manage multiple client relationships and tasks simultaneously.
- Comfortable with data: can track your pipeline, analyse client activity, and report on performance.
- Open to business travel across CIS, MENA, SEA, or other regions as needed.
- Fluent in English and native Russian is a must.
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