Video Teleconference Engineer

Geospatial and Cloud Analytics (GCA) is looking for a VTC/VoIP Engineer to support the daily operations of secure conference and collaboration environments.

This role requires hands-on experience with AV system integration, VTC call support, and the administration of UC platforms in a dynamic and security-conscious enterprise setting.

The ideal candidate brings a blend of technical expertise, problem-solving ability, and outstanding customer service.

• Maintain, support, and troubleshoot AV/VTC systems in classified and unclassified conference environments
• Install and integrate AV equipment (monitors, projectors, microphones, speakers, control systems, cabling, etc.)
• Monitor, schedule, and support VTC sessions using Cisco TMS, CMS, CMM, and related UC platforms
• Administer and configure VTC and UC endpoints, infrastructure, and user access
• Ensure all AV and UC system's meet DoD cybersecurity and STIG compliance requirements
• Perform firmware and software updates on codecs and AV equipment
• Deliver training and support to end users on AV and UC systems
• Provide documentation and diagrams for system configuration, wiring, and troubleshooting
• Collaborate with senior engineers on system design, upgrades, and project deployments
• Respond to outages and system issues, including after-hours support as needed

• 3+ years of experience in AV/VTC system support, integration, and maintenance
• 2–5 years of IT experience with VTC/UC platforms in a secure enterprise environment
• Strong hands-on experience with Cisco VTC infrastructure and scheduling tools
• DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
• Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred