Vice President Data Analysis

A. Shareholder & Financial:

Lead and manage a team of analysts, BI developers, and MIS experts with clear performance objectives and

KPIs.

Define team OKRs aligned with strategic initiatives across business segments and digital transformation

Define enterprise-level KPIs, measurement standards, and performance dashboards aligned with QNB’s strategic

and financial objectives.

Lead data-driven financial modelling, profitability analysis, and scenario planning to support C-level decisions.

Optimize business outcomes by integrating advanced analytics into key revenue-generating areas such as

lending, deposits, and fee income.

Align analytics investments with organizational priorities and deliver maximum ROI from BI platforms and tools.

Design and deliver cost-efficiency analysis for operational processes using benchmarking and variance analysis.

Contribute to strategic initiatives such as Net Promoter Score (NPS) growth, client retention, and cross-sell

analytics.

Monitor and analyse the impact of pricing, interest rate, and commission changes using dynamic models.

Evaluate and mitigate financial risk exposure through data-supported key risk indicators (KRIs) and early-warning

models.

Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and

monitor exercise of the same.

Demonstrate clear understanding of the important factors behind the bank's financial & non-financial

performance.

B. Customer (Internal & External):

Serve as a senior advisor to business units by converting data into insights to drive customer-centric strategy.

Collaborate with stakeholders across retail, corporate, international, and digital banking to deliver customized

performance reports.

Lead strategic engagements with marketing, CRM, and product teams to optimize campaign effectiveness and

client segmentation.

Oversee analytics initiatives that drive onboarding, retention, upselling, and loyalty programs.

Support branch/channel performance tracking and digital adoption strategies through channel-level analytics.

Ensure availability of real-time dashboards and alerts for business users through self-service BI environments.

Facilitate quarterly business reviews with senior executives using insight-backed reporting packs.

Build external partnerships with vendors and service providers for benchmark studies and advanced analytics

solutions.

To assist customers in all their queries on Bank’s product and seek solution to their requests.

Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.

Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

Own and govern the enterprise data analytics lifecycle from requirement gathering to insight delivery and

refinement.

Design and deploy standardized business metric definitions and metadata repositories to support consistency

across departments.

Lead cross-functional working groups to address analytics use cases across finance, risk, treasury, operations,

and compliance.

Implement analytics frameworks to monitor and improve operational efficiency and cost optimization projects.

Ensure regulatory-compliant data architecture and reporting workflows as per QCB, GDPR, and NDCP.

Review, validate, and approve critical business models (profitability, risk scoring, churn) before deployment.

Work closely with the Data Governance and Quality teams to ensure audit readiness of all analytical models and

outputs.

Evaluate and implement workflow tools that integrate analytics seamlessly with business systems (CRM, core

banking, etc.).

Continuous Improvement: [add if they have subordinates]

Set examples by leading improvement initiatives through cross-functional teams ensuring successes.

Identify and encourage people to adopt practices better than the industry standard.

Continuously encourage and recognise the importance of thinking out-of-the-box within the team.

Encourage, solicit and reward innovative ideas even in day-to-day issues.

D. Learning & Knowledge:

Build a learning roadmap for the analytics team, covering technical upskilling and business storytelling techniques.

Champion a culture of analytical curiosity and insight-driven decision-making across business users.

Establish a knowledge-sharing environment through analytics playbooks, case studies, and success metrics.

Initiate cross-training programs for analysts to support multi-domain exposure and professional development.

Stay current with evolving analytics trends, AI/ML tools, and cloud analytics capabilities in financial services.

Mentor senior analysts on translating business problems into analytical hypotheses and data solutions.

Facilitate monthly innovation forums to showcase high-impact analytics use cases across QNB.

Drive a data literacy program across business units to build awareness and adoption of BI solutions.

Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.

Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.

Identify development opportunities and activities for staff and facilitate/coach them to improve their effectives and

prepare them to assume greater responsibilities.

E. Legal, Regulatory, and Risk Framework Responsibilities:

Ensure full adherence to QCB, NDCP, and international data protection and analytics governance requirements.

Participate in internal and external audits as the analytics lead and provide all required documentation and

evidence.

Implement review workflows for business reports involving sensitive KPIs or confidential customer information.

Define and maintain audit trails, access controls, and documentation standards for all critical analytical assets.

Support Regulatory and Risk teams with analytics for RCSA, KRI, internal capital adequacy, and Basel reporting.

Oversee proper usage and lifecycle of business models approved for executive decision-making.

Drive alignment of all analytics programs with the Bank’s Conduct Risk and Data Protection policies.

Coordinate with Compliance and Internal Audit teams to investigate data breaches or unauthorized analytical

access.

Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course

of business and provide such information on a need-to-know basis only to Senior Management of QNB, Audit and

Compliance functions, and relevant Regulators.

Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

All other ad hoc duties/activities related to QNB that management might request from time to time.

Build succession planning and capability mapping frameworks within the analytics function.

Foster an inclusive, high-performance culture that encourages innovation and accountability.

Oversee recruitment, onboarding, and development of top-tier analytical talent.

Develop and implement governance policies for dashboard publishing, metric ownership, and release

management.

Represent analytics in the bank’s technology or governance steering committees.

Conduct regular performance reviews, identify skills gaps, and implement targeted development plans.

University degree with specialization in Business Analytics, Data Science, Economics, Engineering, or related

fields.

Master’s degree or MBA is highly preferred.

Minimum 12 years’ experience in data analytics, with at least 8 years in senior leadership roles within the banking

or financial services sector.

Track record of delivering enterprise-wide BI strategies and measurable business outcomes.