Vice President, Content Director (Freelance)

What you will do

• Write and edit original content for websites, landing pages, digital products, tools, resource centers, and customer experiences
• Translate complex financial topics into clear, compelling, customer-friendly language
• Create content for audiences ranging from individual consumers to small businesses and large organizations
• Collaborate closely with designers, content strategists, experience strategists, technologists, and client partners
• Adapt content for different audiences, channels, and stages of the customer journey
• Independently fill information gaps through research, synthesis, SMEs, etc.
• Present and defend content recommendations with clients and internal teams
• Balance customer needs, business goals, brand standards, accessibility requirements, and regulatory considerations
• Incorporate feedback while maintaining content quality and strategic intent
• Sweat the details while never losing sight of the bigger picture
• A few things we want to see in you - Exceptional writing and editing skills - The ability to make complex ideas feel approachable and easy to understand - A clear understanding of how content and design work together - Comfort working in ambiguous environments where designs, requirements, and information are still evolving - Editorial rigor, attention to detail, and responsibility for maintaining accuracy, consistency, legal compliance, and quality - Versatility across long-form thought leadership, resource guides, landing pages, product content, and digital experiences - Comfort collaborating with multidisciplinary teams - The ability to organize, execute, and defend the work - Curiosity, empathy, and informed opinions - A low-ego, collaborative approach to problem solving - A creative skill I would not have thought to list here

A few things we want to see in you

The ideal candidate will have

Qualifications

• The ideal candidate will have - A portfolio of relevant work showcasing exceptional digital writing and content development - At least 10 years of professional writing experience - Experience writing for websites, digital products, or customer experiences - Experience working closely with UX, design, product, or digital teams - Exceptional skills writing both short- and long-form content - Experience simplifying highly technical, regulated, or complex subject matter - Financial services, banking, investing, fintech, or B2B experience preferred - Journalism, editorial, publishing, or newsroom experience a plus - Awareness of current digital experience, content, and technology trends - Experience with tools such as Figma a plus