pinpoint
Veterinary Services Call Handler
Blue Cross
Radcliffe, GBR
Full-time
Entry
Hybrid
GBP 23311-23311 yearly / year
Discovered 1 weeks ago
CRMdatabase systems
Free
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CRMdatabase systems
Key Skills for This Role
CRMdatabase systems
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About you
Excellent communication skills, both verbal and written.
A good level of IT literacy with the ability to learn new systems.
Ability to remain calm under pressure.
Strong problem-solving skills.
Ability to demonstrate understanding and application of Blue Cross values.
Experience in handling challenging customer situations with empathy and composure.
Experience of call handling in a work environment, such as a call centre.
Proven track record of providing exceptional customer service.
Knowledge of using CRM/database systems.
Familiarity with the charity and voluntary sector.
Blue Cross benefits
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
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