Vendor Relations Specialist

The Service Operations team is responsible for the essential functions of growing, nurturing, and managing a network of professional Service Providers and coordinating the daily flow of claims and work orders. The Vendor Relations Specialist is a relationships expert who can quickly identify others’ values and create interpersonal and business connections that grow over time. This person will be business-minded and hungry to learn, display a growth-mindset, enjoy “networking,” and embody integrity and gratitude to forward the Pest Share brand. The ideal candidate is excited by the challenges, commitments, and opportunities characteristic of a start-up or scaling business environment and thrive in a collaborative remote team environment. This is not a sales position; however consultative sales experience is highly valuable.

Key Responsibilities

Vendor sourcing - from “cold calling” to strategic networking

Converting out of network providers to in-network Pest Share enthusiasts

Vendor enrollment and onboarding support

Vendor retention

Monitoring health of B2B relationships - compliance with service and pricing expectations, customer satisfaction, insurance and legal compliances, and overall quality of partnership

Monitoring and responding to inquiries and issues

Database management

Training support

Reporting trends and consulting on best practices

Processing claims & generating work orders (backup)

Additional tasks and responsibilities may be assigned as the team responds to business needs and as the position develops

Technical support for the vendor portal.

Key metrics - charge rate and resolution time on escalations.

Qualifications

5-7+ years of consultative sales experience or equivalent education ( strongly preferred )

2+ years of customer service experience (required)