indeed
Vendor Quality Assurance Specialist (ON)
Echelon Insurance
Mississauga, CAN
Contract
Mid
Onsite
1 weeks ago
Property and Casualty InsuranceClaims MonitorFile ReviewPerformance ReportingVendor Performance AssessmentData Analytics
Free
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Property and Casualty InsuranceClaims MonitorFile Review
About the Role
Echelon Insurance is seeking a Vendor Quality Assurance Specialist to conduct operational reviews of claims files, focusing on compliance and best practices. The role requires 3-5 years of Property and Casualty insurance experience, file review skills, and knowledge of Claims Monitor.
Key Skills for This Role
Property and Casualty InsuranceClaims MonitorFile ReviewPerformance ReportingVendor Performance AssessmentData Analytics
Responsibilities
- Document and report on compliance adherence and update process and procedure documents
- Focus on customer experience through call quality reviews
- Adhere to reporting requirements related to Regulatory and Internal Compliance matters
- Maintain documentation to coordinate department level workflows, audit processes, and associated compliance
- Maintain awareness of industry trends and changes to ensure Echelon is prepared to respond
- Support Senior Quality Assurance Specialists in delivering on the quality assurance goals
- Champion change and continuous improvement, thinking creatively to identify issues and resolve challenges within the Claims Department
- Participate in special projects, targeted reviews, assignments, and other duties as assigned
Requirements
- 3 5 years of experience in Property and Casualty insurance industry
- Prior experience with file review and performance reporting with knowledge of Claims Monitor
- Experience with third party suppliers, assessing vendor performance, compliance, service level agreements, and contract obligations
- Experienced in creation and management of workflow processes with strong data analytics skills
- Strong understanding of regulatory compliance and claims workflows and procedures
- Post secondary education in Insurance Management, Business Administration, related field, or industry experience is preferred
- CIP / FCIP designation or working towards completion is preferred
Full Job Posting
About Us
- Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada through a trusted network of Broker partners.
- Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer.
Who We Are
- CAA Club Group of Companies (CCG) is committed to delivering an exceptional Associate experience.
- Offers include work life harmony, continuous learning, rewards, travel incentives, product discounts, pay for performance, recognition programs, and competitive benefits.
Position Details
- Reporting to the Unit Manager, Quality Assurance, the Vendor Quality Assurance Specialist will be responsible for the completion of operational reviews of claims files focusing on adherence to best practices and compliance.
- Document and report on compliance adherence and update process and procedure documents.
- Focus on customer experience through call quality reviews.
- Adhere to reporting requirements related to Regulatory and Internal Compliance matters.
- Maintain documentation to coordinate department level workflows, audit processes, and associated compliance.
- Maintain awareness of industry trends and changes to ensure Echelon is prepared to respond.
- Support Senior Quality Assurance Specialists in delivering on the quality assurance goals.
- Champion change and continuous improvement, thinking creatively to identify issues and resolve challenges within the Claims Department.
- Participate in special projects, targeted reviews, assignments, and other duties as assigned.
Who You Are
- 3 5 years of experience in Property and Casualty insurance industry.
- Prior experience with file review and performance reporting with knowledge of Claims Monitor.
- Experience with third party suppliers, assessing vendor performance, compliance, service level agreements, and contract obligations.
- Experienced in creation and management of workflow processes with strong data analytics skills.
- Strong understanding of the regulatory compliance and claims workflows and procedures.
- Post secondary education in Insurance Management, Business Administration, related field, or industry experience is preferred.
- CIP / FCIP designation or working towards completion is preferred.
Our Commitment
- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation.
- CCG will provide accommodations to job applicants with disabilities throughout the recruitment process.
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