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Vendor Management Manager
Café Crème Club
, UAE
Full Time
Manager
Remote
Vendor ManagementContract NegotiationSupplier Relationship ManagementProcurementRisk ManagementERP Systems
Free
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Vendor ManagementContract NegotiationSupplier Relationship Management
About the Role
Café Crème Club is seeking an experienced Vendor Management Manager to lead vendor relationships, optimize performance, and ensure compliance. The role involves managing the vendor lifecycle, negotiating agreements, and collaborating across procurement, finance, and operations teams.
Key Skills for This Role
Vendor ManagementContract NegotiationSupplier Relationship ManagementProcurementRisk ManagementERP Systems
Responsibilities
- Develop and execute vendor management strategies aligned with organizational objectives, procurement policies, and operational requirements
- Manage the end to end vendor lifecycle, including vendor onboarding, qualification, performance management, contract administration, renewal, and offboarding
- Build and maintain strategic relationships with vendors, service providers, technology partners, and third party suppliers
- Collaborate with procurement, supply chain, finance, legal, operations, technology, cybersecurity, and business stakeholders to align vendor capabilities with organizational needs
- Negotiate commercial terms, pricing, SLAs, performance expectations, and contract renewals to maximize value and minimize risk
- Monitor KPIs including vendor performance, SLA compliance, delivery quality, cost savings, contract compliance, supplier risk, issue resolution, and stakeholder satisfaction
- Conduct vendor performance reviews, business reviews, audits, and compliance assessments while identifying opportunities for service improvement and cost optimization
- Identify, assess, and mitigate vendor related risks including operational, financial, cybersecurity, regulatory, and business continuity risks
- Ensure compliance with organizational policies, procurement procedures, contractual obligations, regulatory requirements, and governance standards
- Evaluate new suppliers, emerging technologies, and sourcing opportunities to strengthen the vendor portfolio
- Prepare vendor performance dashboards, risk assessments, cost analyses, executive reports, and strategic recommendations for senior leadership
- Lead, mentor, and develop vendor management specialists, supplier relationship managers, and procurement support teams
Requirements
- Bachelor's degree in Business Administration, Supply Chain Management, Procurement, Finance, Operations Management, Law, or related field preferred
- Professional certifications such as CPSM, CSCP, CPP, ITIL, PMP or equivalent advantageous
- 5+ years of experience in vendor management, supplier relationship management, procurement, contract management, sourcing, or related roles
- 2+ years of experience managing vendor programs, supplier performance, or cross functional commercial initiatives preferred
- Strong understanding of vendor lifecycle management, contract negotiation, supplier performance management, procurement practices, risk management, governance, and regulatory compliance
- Experience with ERP systems, procurement platforms, CLM systems, supplier management tools, Microsoft Office Suite, Power BI, and business analytics platforms
- Familiarity with third party risk management, cybersecurity vendor assessments, financial analysis, and strategic sourcing methodologies advantageous
- Strong leadership, negotiation, analytical, strategic thinking, organizational, and problem solving skills
- Excellent communication, stakeholder management, presentation, conflict resolution, and cross functional collaboration abilities
- Ability to develop strategic vendor partnerships that optimize performance, reduce risk, control costs, and support long term business objectives
- Ability to work independently in a remote environment
Full Job Posting
About Us
- We are a growth focused organization committed to building strong strategic partnerships with vendors that support operational excellence, innovation, and sustainable business growth.
- Our teams collaborate across procurement, supply chain, finance, legal, operations, technology, and business units to optimize vendor performance, manage commercial relationships, and ensure the delivery of high quality products and services.
The Role
- We are seeking an experienced Vendor Management Manager to lead the organization's vendor management function by developing strategic supplier relationships, optimizing vendor performance, and ensuring compliance with contractual and operational standards.
- The ideal candidate will oversee the vendor lifecycle, negotiate commercial agreements, manage vendor risks, and drive continuous improvement across the supplier ecosystem.
Key Responsibilities
- Develop and execute vendor management strategies aligned with organizational objectives, procurement policies, and operational requirements
- Manage the end to end vendor lifecycle, including vendor onboarding, qualification, performance management, contract administration, renewal, and offboarding
- Build and maintain strategic relationships with vendors, service providers, technology partners, and third party suppliers to ensure long term collaboration and business value
- Collaborate with procurement, supply chain, finance, legal, operations, technology, cybersecurity, and business stakeholders to align vendor capabilities with organizational needs
- Negotiate commercial terms, pricing, service level agreements (SLAs), performance expectations, and contract renewals to maximize value and minimize risk
- Monitor key performance indicators (KPIs) including vendor performance, SLA compliance, delivery quality, cost savings, contract compliance, supplier risk, issue resolution, and stakeholder satisfaction
- Conduct vendor performance reviews, business reviews, audits, and compliance assessments while identifying opportunities for service improvement and cost optimization
- Identify, assess, and mitigate vendor related risks including operational, financial, cybersecurity, regulatory, and business continuity risks
- Ensure compliance with organizational policies, procurement procedures, contractual obligations, regulatory requirements, and governance standards throughout the vendor lifecycle
- Evaluate new suppliers, emerging technologies, and sourcing opportunities to strengthen the vendor portfolio and support strategic business initiatives
- Prepare vendor performance dashboards, risk assessments, cost analyses, executive reports, and strategic recommendations for senior leadership
- Lead, mentor, and develop vendor management specialists, supplier relationship managers, and procurement support teams while fostering a culture of collaboration, accountability, continuous improvement, and operational excellence
Requirements
- Bachelor's degree in Business Administration, Supply Chain Management, Procurement, Finance, Operations Management, Law, or a related field preferred
- Professional certifications such as Certified Professional in Supply Management (CPSM), Certified Supply Chain Professional (CSCP), Certified Purchasing Professional (CPP), ITIL, PMP, or equivalent are advantageous
- 5+ years of experience in vendor management, supplier relationship management, procurement, contract management, sourcing, or related roles
- 2+ years of experience managing vendor programs, supplier performance, or cross functional commercial initiatives preferred
- Strong understanding of vendor lifecycle management, contract negotiation, supplier performance management, procurement practices, risk management, governance, and regulatory compliance
- Experience with ERP systems, procurement platforms, contract lifecycle management (CLM) systems, supplier management tools, Microsoft Office Suite, Power BI, and business analytics platforms
- Familiarity with third party risk management, cybersecurity vendor assessments, financial analysis, and strategic sourcing methodologies is advantageous
- Strong leadership, negotiation, analytical, strategic thinking, organizational, and problem solving skills
- Excellent communication, stakeholder management, presentation, conflict resolution, and cross functional collaboration abilities
- Ability to develop strategic vendor partnerships that optimize performance, reduce risk, control costs, and support long term business objectives
- Ability to work independently in a remote environment
What We Offer
- Fully remote
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