Vaccination Assistant

Job overview

Main duties

• Administer protocol-covered vaccines after training and competency assessment.
• Collect, verify and accurately record patient demographic and vaccination data.
• Provide front-line administration and customer care to clients, relatives, carers and multidisciplinary colleagues.
• Confirm client identity and agreement to vaccination, address concerns and refer issues appropriately.
• Conduct vaccinations in line with the client's condition and local and national protocols.
• Prioritise own workload, support service administration and maintain accurate legal records.
• Deliver vaccination sessions and health promotion as required.

Essential qualifications and knowledge

• NVQ Level 3 in a relevant subject or equivalent qualification.
• English and Mathematics to GCSE or equivalent level.
• HCA NVQ Level 3 pathway, willingness to work towards it or equivalent experience.
• Knowledge of patient administration systems, databases, data protection and confidentiality.
• Strong Microsoft Excel, Word and Outlook skills.

Essential experience and capability

• Willingness to complete vaccine, administration, basic life support and NHS statutory and mandatory training.
• Experience in a busy public-facing working environment.
• Experience handling sensitive information and difficult conversations with tact and persuasion.
• Ability to make decisions within role competence and work according to protocols under clinical supervision.
• Ability to communicate clearly, work flexibly, prioritise tasks and meet quality standards.

Skills and attributes

• Excellent written, verbal and telephone communication and interpersonal skills.
• Ability to communicate complex condition-related information with empathy and reassurance.
• Ability to maintain accurate documentation and preserve client confidentiality.
• Ability to work effectively in a team and respond to changing workload demands.
• Welsh language skills are desirable, with willingness to learn Welsh also stated.

Workplace

• The role is based in a vaccination centre and requires in-person vaccine administration and patient-facing service delivery.