User Experience Research Intern

The User Experience Research (UXR) Team, part of the larger Product Design team, provides the company with strategic insights on our customers’ needs, desires, and friction points. UXR’s ultimate goals are to truly know our customers, inform better product decisions, and to identify strategic opportunities for the company. The team does this through a variety of mixed methods including participant interviews, unmoderated usability tests, moderated usability tests, workshops, and surveys. If you are curious, love experimentation, and have a strong desire to learn about people and what matters to them, this is the internship opportunity for you!

Assist in designing and executing research studies, while collaborating with fellow researchers, PDs, and PMs

Manage operational aspects of the research process including screening, recruiting and scheduling participants

Partner cross-functionally with Product Designers, Content, and PMs to ensure research questions map to real decisions on the roadmap

Develop research plans, moderator guides and other research materials needed to facilitate research, with team oversight and collaboration

Leverage AI to transcribe, tag, and synthesize findings

Analyze, synthesize findings and identify themes

Document findings and clearly communicate recommendations to design counterparts and stakeholders

Update and tag the research repository to ensure work is accessible

Participate in research rituals and meetings

You have grit, are motivated and inquisitive

You can simplify many varying points of view into clarity

You are methodical and experimental

You can prioritize initiatives and move fast with intention

You are data driven, objective, and curious about the truth

You are empathetic and deeply care for our customers

You are articulate, succinct, and can communicate problems and solutions clearly

You are humble and want to learn and grow

Home Office Setup Allowance: $300 one-time

Friday UberEats Allowance: $25/week

Learning & Development Allowance: $300/ per term

Fitness/Wellness Allowance: $120/per term

Candidates can be based anywhere in Canada, provided they maintain a minimum 6-hour overlap with the Eastern Time Zone and are available to work a 40-hour work week.

We’re a remote-first company, but you’re always welcome to join us at our head office on 260 Queen Street West in Toronto. We also host virtual and in-person socials where interns can connect, play games, and meet others - including company - wide game nights and events. While optional, these are great ways to build connections and make the most of your Super.com experience. At Super.com, we are proud to leverage cutting-edge artificial intelligence (AI) technology to make our hiring process smarter, faster, and more inclusive. By integrating AI tools into our recruitment, we enhance our ability to identify top talent efficiently while promoting fairness and consistency for every applicant.

Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify your Talent Acquisition Partner.