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(US) Software Implementation Consultant - Clinical

Pointclickcare
Remote, USA
Full-time
Entry
Remote
USD 80500-89400 yearly
Discovered 1 weeks ago
Free

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  • Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
  • Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
  • Translate technical requirements and execute system configuration setup
  • Ensure data quality, integrity, and security requirements for all customer databases
  • Assess and validate the implementation plan and manage communication among project stakeholders
  • Troubleshoot and resolve configuration issues with great attention to detail
  • Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
  • Identify and suggest configuration improvements to drive efficiency and enhanced customer outcomes
  • Establish and maintain stakeholder relationships by utilizing excellent communication and collaboration skills
  • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
  • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
  • Test, pilot, and document new professional services offerings
  • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
  • When needed, travel to customer on-site locations to lead and direct meetings and presentations
  • Post-secondary education in business or technology related field (preferred)
  • Excellent communication, organizational and collaboration skills
  • Previous experience configuring or implementing a software solution, database testing and end-user support, preferred
  • Strong analytical and problem-solving skills
  • Demonstrated attention to detail and quality validation process adherence
  • Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
  • Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on
  • Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
  • Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
  • 2-4+ years in a software implementation role
  • Healthcare market experience, preferred

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