US - Customer Service Agent

Role Requirements

• Communication: Clear and effective communication with both customers and team members, including active listening and conflict resolution.
• Excellent written and verbal skills: Must maintain a high level of quality throughout all customer interactions.
• Customer-Centric Approach: Empathy and focus on delivering exceptional service, ensuring customer satisfaction and loyalty in a professional manner.
• Problem-Solving: Ability to quickly analyze issues and find effective solutions, especially in challenging or high-pressure situations.
• Decision-Making: Confident and timely decision-making, particularly when handling customer issues.
• Adaptability: Flexibility in responding to changing customer needs, business priorities, or operational challenges.
• Must have at least 1+ years in a call Centre environment or Customer Service role.
• THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
• THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
• Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.