CX Apprentice - Operations

Strong communication and problem-solving skills

Resilience and a calm approach to handling complex or escalated queries

A genuine interest in customer service and continuous improvement

GCSEs (or equivalent) at Grade 4 or above in English and Maths, or working towards Functional Skills Level 2

Proactively manage your own learning, working closely with your training provider to meet course deadlines and complete tasks on time

A fully funded Customer Service Specialist (Level 3) apprenticeship qualification A competitive apprentice salary 20% of your working week protected for off-the-job (OTJ) training, on top of your day-to-day role Learning directly from industry experts and professionals throughout your apprenticeship Free lunches on site GP access & Employee Assistance Programme (EAP) Additional wellbeing support, including on-site physio and dentist Staff discounts on global brands across beauty and wellness The opportunity to build a long-term career with us beyond your apprenticeship

A fully funded Customer Service Specialist (Level 3) apprenticeship qualification

A competitive apprentice salary

20% of your working week protected for off-the-job (OTJ) training, on top of your day-to-day role

Learning directly from industry experts and professionals throughout your apprenticeship

Free lunches on site

GP access & Employee Assistance Programme (EAP)

Additional wellbeing support, including on-site physio and dentist

Staff discounts on global brands across beauty and wellness

The opportunity to build a long-term career with us beyond your apprenticeship

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.