Unit Manager, Trade Operations

Responsibilities

• Resolve transaction disruptions and support seamless execution of Trade transactions.
• Meet clients to discuss digitization, transaction flows, volumes, queries, disruptions, and solutions.
• Maintain client confidentiality and provide personalized service to Trade clients.
• Prioritize Trade Priority transactions and achieve targeted turnaround times.
• Provide regular client feedback and proactively communicate to reduce client dependency on the bank.
• Monitor the TD queue and ensure country-transferred transactions are handled within 30 minutes.
• Follow up with internal stakeholders on pending transactions and queries.
• Plan staffing, leave coverage, team utilization, and staff training.
• Maintain staff motivation and encourage participation in continuous improvement and standardization initiatives.
• Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.
• Comply with group and local sanctions policies, applicable regulations, and the Code of Conduct.
• Improve digital penetration and record tangible process improvement results.

Skills And Experiences

• Trade knowledge, client service, general banking, email, and Microsoft Office skills are required.
• Strong communication and stakeholder management skills are required.

Qualifications

• Experience in Trade Services or Trade Operations with advanced Trade Product Knowledge is required.
• An undergraduate qualification is required.
• Thorough understanding of ICC rules, local laws, legal risks, and operational risks is required.
• Experience with Collections, Letters of Credit, Guarantees or SBLC, Open Account Financing or Receivable Purchases, and Islamic Trade is required.
• ICC certifications such as CDCS or CSDG are an added advantage.

About Standard Chartered

Benefits

• The employer states that compensation and benefits support mental, physical, financial, and social wellbeing.
• Benefits include retirement savings, medical and life insurance, and flexible or voluntary benefits in some locations.
• Leave offerings include annual, parental or maternity, sabbatical, volunteering, and public holiday leave subject to applicable standards.
• Flexible working options may be available around home and office locations.
• The employer provides wellbeing support, employee assistance, and learning and development opportunities.
• The organization describes an inclusive, values-driven working environment.