Manager

• Strong understanding of and experience in end-to-end Client Lifecycle Management processes. • Good knowledge of Client Lifecycle Management, Various Regulatory Reporting including RBI and UKPRA (UK Prudential Regulation Authority / Financial Conduct Authority (FCA), KYC Overdue Management / (Hard hold process), Shadow Banking reviews, and Fund Finance processes. • Extensive experience working with and supporting clients, business users, and technology teams within a multinational organization, including managing cross-border stakeholders across diverse cultures and geographies. • Strong stakeholder management skills with the ability to collaborate, influence, and build effective working relationships across teams and functions. • Ability to proactively identify risks, assess potential impacts, establish appropriate controls, and escalate issues in a timely and effective manner. • Excellent written and verbal communication skills, with the ability to tailor messages and updates to stakeholders at all levels, both internally and externally. • Demonstrates a client-centric mindset, proactive approach, and commitment to delivering high-quality service while resolving requests and queries promptly. • Ability to create meaningful Management Information (MI), reports, and dashboards that provide actionable insights, trends, and updates to stakeholders and Management team on a regular basis. • Ability to independently manage team deliverables, drive outcomes, and provide regular updates to internal and external stakeholders. • Demonstrates accountability and ownership of assigned responsibilities, ensuring adherence to established processes, timely resolution of issues, and contribution to continuous process improvement and operational stability. • Demonstrates an agile and adaptable mindset with the ability to learn new activities, manage multiple processes, adapt to evolving business requirements, and deliver sustainable solutions while maintaining appropriate controls and quality standards. • Ability to manage increased volumes, operational complexity, and changing priorities while maintaining quality, accuracy, and service level expectations. • Flexible to work across different time zones and schedules based on business requirements and operational demands. • Familiarity with internal banking applications such as SCI, Client Central, CreditMate, Regulatory Reporting systems, and related platforms.

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term