Uniform Store Coordinator - UAE National Only
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Key skills for this role
About the Role
Etihad is looking for an Emirati customer service professional to work in their Uniform Store, providing excellent service to crew members. The role involves managing uniform issuance, inventory control, and ensuring compliance with audit requirements.
Key Skills for This Role
Responsibilities
- Act as primary front line contact for uniform entitlement holders, addressing queries and providing guidance on store policies
- Ensure all required documentation is accurately completed prior to uniform issuance, maintaining compliance with audit requirements
- Coordinate issuance of appropriate uniforms, including arranging alterations and obtaining proper acknowledgment upon delivery
- Enforce strict adherence to FIFO inventory principles, monitor aging stock, and escalate concerns to manager
- Manage stock distribution based on availability, ensuring equitable allocation across stakeholders and outstations
- Monitor and control movement of staff, crew, third party personnel, and visitors in accordance with security regulations
- Support and participate in periodic and random inventory counts, ensuring all SKUs are properly tagged and accounted for
- Optimize use of storage space, ensuring clear and safe pathways for material handling and organized stock placement
- Ensure secure disposal of returned uniforms with Etihad branding in compliance with safety and procedural requirements
- Maintain high housekeeping standards across customer service zones, fitting rooms, and storage facilities
Requirements
- Minimum Degree level education
- Excellent customer service capabilities with at least 3 years of proven success in branded retail stores and distribution management
- Excellent written and verbal communication in English
- High computer literacy; Oracle or SAP working knowledge preferred
- Capable of interacting with Senior Manager level
Full Job Posting
Job Description
- We are looking for an Emirati customer service professional to work in our Uniform store, providing excellent service to Etihad Crew members and other uniform entitlement holders.
- You will be responsible for system and physical transactions related to receipt, issuance and timely delivery of Uniforms to crew members.
Accountabilities
- Act as the primary front line contact for uniform entitlement holders, addressing queries related to entitlements and providing guidance on uniform store policies and procedures.
- Ensure all required documentation is accurately completed and available prior to uniform issuance, maintaining full compliance with audit requirements.
- Coordinate the issuance of appropriate uniforms to entitlement holders, including arranging alterations with tailors and obtaining proper acknowledgment upon delivery.
- Enforce strict adherence to FIFO (First In, First Out) inventory principles, monitor aging stock, and escalate concerns to the Uniform Stores Manager to ensure timely utilization.
- Manage stock distribution based on availability, ensuring equitable allocation across internal stakeholders and outstations while proactively monitoring stock levels and reporting shortages.
- Monitor and control the movement of internal staff, crew members, third party personnel, and visitors in accordance with company policies and security regulations.
- Support and participate in periodic and random inventory counts, ensuring all SKUs are properly tagged and accounted for.
- Optimize the use of storage space within the uniform stores, ensuring clear and safe pathways for material handling operations and maintaining organized stock placement.
- Ensure all returned uniforms with Etihad branding are disposed of securely and in full compliance with company safety, security, and procedural requirements.
- Maintain high housekeeping standards across all areas, including customer service zones, fitting rooms, and storage facilities.
Qualifications
- Minimum Degree level education
- Must have excellent Customer Service capabilities gained over a period of not less than 03 years, with a proven track of success in Branded Retail Stores and Distribution Management.
- Excellent written and verbal communication in English is required. Knowledge in multi linguistic skills is an added advantage.
- High computer literacy is required with Oracle or SAP working knowledge will always preferred. Capable in interacting with Senior Manager level.
Additional Information
- Etihad Airways is more than the UAE’s national airline we’re shaping the future of global aviation.
- From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence.
- Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
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