Underwriting Coordinator

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Underwriting Coordinator supports the day-to-day operational effectiveness of the Underwriting department. This role is responsible for workforce coordination, scheduling, resource allocation, operational reporting, and administrative support for a team of more than 90 underwriting professionals. The Underwriting Coordinator monitors staffing requirements, maintains workforce management systems, supports departmental planning activities, and provides timely operational information that enables leaders to effectively manage workload, productivity, and service delivery.

Coordinate staffing, scheduling, and resource allocation activities to support operational effectiveness across the Underwriting department.

Monitor schedule adherence, workforce coverage, and operational demands while identifying and escalating potential staffing or service gaps.

Maintain workforce management and telephony systems, including employee profiles, skills, workgroups, and reporting requirements.

Generate, analyze, and distribute operational and productivity reports to support business decision-making.

Coordinate departmental meetings, events, vacation planning, and other administrative activities.

Collaborate with leaders, Workforce Management, Information Technology, and Telephony teams to support operational performance and resolve issues impacting service delivery.

Maintain confidential employee and operational information while ensuring information is shared only with authorized stakeholders