UCaaS Help Desk Support Representative

• Ability to diagnose, articulate, and provide solutions for client’s technical UCaaS issues.
• Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management.
• Ability to work independently to resolve service requests and escalate effectively to Tier 2/Tier 3 support when necessary.
• Ability to manage multiple concurrent support tickets efficiently.

Work Environment: This position operates in a professional office environment.

Position Type and Expected Hours of Work:

• Support Window: 9:00 am – 11:00 pm
• Please note that specific shift times may vary based on fluctuating business requirements and customer support needs

• College Degree
• 1+ years in telecommunications and/or UCaaS/Help Desk support

• Work Authorization/Security Clearance (if applicable)
• Job contingent upon a background check

EEO Statement: It is our policy to provide equal employment opportunity to all individuals.

We are committed to a diverse workforce.

We value all employees’ talents and support an environment that is inclusive and respectful.

We are strongly committed to this policy, and believe in the concept and spirit of the law.

Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status.

Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.