Managed Services Specialist - Telecom Expense Management

• Ensure 100% capture of client invoices for on-time processing
• Perform invoice audit, review and approval within desired SLA for accuracy and AP/GL file run
• Establish and maintain 100% telecom inventory integrity for each assigned client
• Provide constant external feedback to clients on savings opportunities and best practices in Telecom Management
• Complete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Dashboard Review)
• Provide timely, detailed and accurate reporting to external and internal audiences

• Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
• Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
• Ability to work as a facilitator on project plans – implementations and installs/disconnects
• Ability to leverage automation for efficiency and added customer benefit

Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally.

Work Environment: This position is remote - work from home based.

There is opportunity to work in office if desired.

Position Type and Expected Hours of Work: This is a full-time position.

Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m EST.

Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job or meet with the rest of the TMS team/company.

• College Degree
• 5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries (depending upon MSS level at time of hire)

Additional Eligibility Qualifications: Job contingent upon a background check

EEO Statement: It is our policy to provide equal employment opportunity to all individuals.

We are committed to a diverse workforce.

We value all employees’ talents and support an environment that is inclusive and respectful.

We are strongly committed to this policy, and believe in the concept and spirit of the law.

Vatic’s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status.

Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.