UC Technical Specialist

Essential skills include

• Experience supporting complex contact centre or enterprise IT environments, with a strong understanding of operational dependencies and customer facing technologies.
• Hands on cloud expertise within Unified Communications, telephony, or customer interaction platforms.
• Deep understanding of contact centre concepts and workflows, enabling effective optimisation of Genesys Cloud capabilities.
• Commitment to achieving or maintaining Genesys Cloud certifications (e.g., GCX GCP, GCX GCD or equivalent).
• Practical experience with Infrastructure as Code (IaC) tools, such as GitLab/GitHub, including foundational coding or scripting skills.
• Strong communication and presentation capability, with the ability to translate technical concepts for diverse business stakeholders.
• Technically curious and quick to learn new platforms, tools, and software applications.
• Adaptability and resilience, particularly when navigating complex, ambiguous, or evolving project environments.
• High attention to detail and accuracy, ensuring quality outcomes across configuration, documentation, and change activities.
• Advanced analytical and problem solving skills, with the ability to diagnose issues across multi layered systems.
• Ability to work effectively both autonomously and within a small, collaborative engineering team fostering alignment and collaboration across geographically dispersed teams.
• Desirable experience include:
• Experience supporting frontline or customer facing operational teams, ideally within Auto & General or a similar high volume service environment would be highly regarded.
• Proven ability to collaborate effectively with external vendors, partners, and technical stakeholders to deliver integrated communication solutions.
• Proficiency with Genesys Cloud APIs, including experience building or optimising integrations within the Genesys Cloud ecosystem or similar cloud telephony platform.
• Exposure to Infrastructure as Code (IaC) tools and practices, supporting automated deployment and configuration management.
• Experience using developer platforms such as GitHub or GitLab, including version control, branching strategies, and basic scripting or automation.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we’ve got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
• Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

About us