C&A Knowledge Consultant

• You're a clear and confident communicator with a genuine passion for turning complex information into simple, actionable content. You bring strong organisational skills, a sharp eye for detail, and the resilience to manage competing priorities without compromising quality.

You'll bring:

• Demonstrated experience in technical writing — specifically producing and reviewing process and procedure documentation to a high standard
• A proven ability to distil complex information into clear, logical written formats that diverse audiences can act on
• Experience in Project management is desirable
• Strong written, verbal and interpersonal communication skills, including an understanding of grammatical structure and content
• Experience applying and interpreting policy, business rules and guidelines to produce accurate, compliant documentation
• Excellent analytical and organisational skills with a structured approach to problem-solving
• Strong critical thinking and attention to detail
• Effective time management and the ability to prioritise tasks and adapt to changing demands
• The ability to engage, coordinate and influence a broad range of stakeholders across all levels of the business
• A track record of delivering high-quality work both autonomously and as part of a collaborative team
• A genuine commitment to exceptional service for both internal and external customers

• Location : This role can be based in North Lakes or Kawana.
• Flexible Working arrangements: Up to 2 days Work from home per week.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses
• Employee discounts - You’ll receive discounts on Budget Direct insurance products and access to offers from over 600 top retailers, powered by Rewards Gateway.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!

If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies : We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.