indeed
UAE - Operations Executive
Inchcape Shipping Service
Dubai, UAE
Full Time
Mid
Onsite
5 months ago
Crew ManagementCommunicationOrganizational SkillsMS OfficeProblem SolvingDecision Making
Free
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Crew ManagementCommunicationOrganizational Skills
About the Role
Inchcape Shipping Services seeks an Operations Executive to coordinate crew-related operational activities for assigned vessels. The role involves crew planning, documentation, mobilization, and communication with vessels, crew, agencies, and internal teams.
Key Skills for This Role
Crew ManagementCommunicationOrganizational SkillsMS OfficeProblem SolvingDecision Making
Responsibilities
- Coordinate port operations, including vessel attendance and government related contracts.
- Plan and deploy crew in line with vessel schedules, managing visa documentation and compliance.
- Communicate effectively with customers, vendors, manning agents, vessels, hotels, drivers, and internal teams.
- Identify, implement, and record cost saving initiatives without compromising service quality.
- Maintain compliant vessel files, SOPs, and handle complaints in line with company procedures.
- Source materials from reliable vendors, maintain and assess the vendor database with due diligence.
- Validate delivery notes and vendor invoices, report discrepancies, and submit documentation to Finance.
- Respond promptly to escalations, engaging directly with customers to resolve issues.
Requirements
- Excellent communication skills (written and verbal)
- Basic knowledge of crew movements
- Strong organisational and planning skills
- Ability to coordinate multiple crew changes simultaneously
- Problem solving and decision making skills under time pressure
- Ability to work under pressure and meet tight deadlines
- Ability to handle emergencies and last minute changes efficiently
- Ability to work independently as well as part of a team
- Bachelor’s degree
- Proficiency in MS Office applications (Excel, Word, Outlook)
- Flexible working in shifts (night shift)
Full Job Posting
Role Summary
- The role of the Operations Executive will be to coordinate and manage all crew related operational activities for assigned vessels, ensuring timely crew planning, documentation, mobilization and smooth communication between vessels, crew members, manning agencies, and internal departments.
- The role ensures efficient crew deployment while maintaining compliance with company policies.
Key Responsibilities
- Deliver high service standards by proactively driving improvement and change.
- Work flexibly across time zones and outside office hours with a positive, team oriented approach.
- Coordinate port operations, including vessel attendance and government related contracts.
- Plan and deploy crew in line with vessel schedules, managing visa documentation and compliance.
- Communicate effectively with customers, vendors, manning agents, vessels, hotels, drivers, and internal teams.
- Identify, implement, and record cost saving initiatives without compromising service quality.
- Maintain compliant vessel files, SOPs, and handle complaints in line with company procedures.
- Source materials from reliable vendors, maintain and assess the vendor database with due diligence.
- Validate delivery notes and vendor invoices, report discrepancies, and submit documentation to Finance.
- Respond promptly to escalations, engaging directly with customers to resolve issues.
Candidate Requirements
- Excellent communication skills (written and verbal)
- Basic knowledge on crew movements
- Strong organisational and planning skills
- Ability to coordinate multiple crew changes simultaneously
- Problem solving and decision making skills under time pressure
- Ability to work under pressure and meet tight deadlines
- Ability to handle emergencies and last minute changes efficiently
- Ability to work independently as well as part of a team
- Bachelor’s degree
- Proficiency in MS Office applications (Excel, Word, Outlook)
- Flexible working in shifts (night shift)
You will receive
- A place to grow your career we’ll help you set big goals and exceed them.
- Competitive salary package.
- Work with talented, committed, and supportive teammates.
- Value Award celebration events.
Who We Are
- At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere.
- We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals.
- Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.
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