TSS Technical Editor Associate - NESD

Clearance Level Must Currently Possess:

Clearance Level Must Be Able to Obtain:

Job Family:

Job Description:

General Dynamics Information Technology desires to hire a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana. As a Knowledge Management Specialist Associate you will support the deployment, management, and extension of knowledge management programs within the organization. You will have the opportunity to hone and develop your technical writing skills by providing briefings, creating call flows, and utilizing process improvement techniques.

Seize your opportunity to make a personal impact as a Knowledge Management Specialist Associate​ supporting Navy Enterprise Service Desk (NESD) . GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Knowledge Management Specialist Associate , you will help ensure today is safe and tomorrow is smarter. Our work depends on Knowledge Management Specialist Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.

Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipated

Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction

Create job aids and SOPs for incident and problem resolution

Identify reoccurring incidents and requests for prioritization of job aid/SOP creation

Perform operational duties in support of regulatory, security, and industry practices' compliance documentation

Coordinates the verification, approval, and processing of document revisions for call center knowledge base

Track document activity to ensure timeliness and process efficiency

Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders.

Bachelors degree or equivalent years of experience

0 or more years of relevant experience

Intermediate skills in the Microsoft Office Suite

Willingness and ablility to obtain and maintain a Secret Clearance

Louisiana residency; living within a reasonable commutable distance (~approximately 60 miles or less) of the Bossier City facility

Full-flex work week to own your priorities at work and at home

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

Scheduled Weekly Hours:

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