TSB | Customer Service Specialist | Customer Services | Grade B | Birmingham | 12M Fixed Term Contract

Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.

When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.

TSB Customer Support is looking for a Customer Services Specialist to join our Specialist Services team in Birmingham.

Working from our Birmingham office full-time, you’ll play a key role in delivering accurate, compliant support that keeps our customers and processes running smoothly.

Whether you're resolving enquiries, supporting customer requests, carrying out a variety of post room administrative activities, or contributing to projects and continuous improvement, you’ll bring strong attention to detail, sound judgement, and a commitment to doing things the right way. A desire to be flexible to support across the Customer Support function will be vital.

Your ability to communicate clearly, build strong relationships, and adapt to change will help us provide exceptional service and meet regulatory standards every time.

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong attention to detail and accuracy • Strong communication and relationship-building skills • Ability to problem-solve and use sound judgement • Strong customer focus and adaptability

• Teamwork with a continuous improvement mindset

At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

The starting salary is £24,700 together with a £2,223 (9%) flexible benefit allowance and the opportunity to earn a

discretionary performance-related bonus of 5% of salary.

Inclusion matters at TSB . We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

When applying, please consider the travel distance, time and cost to your chosen office location.

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at careers@tsb.co.uk