TSB | Branch Manager | Branch Banking | Watford | 12 Month Secondment

Santander ( www.santander.com ) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation.

When customers feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.

TSB Branch Banking are looking for a Bank Manager based in our Watford branch.

In this role, you'll play a pivotal part in helping customers feel confident, capable and in control of their finances. Through exceptional leadership, coaching and customer engagement, you'll create an environment where colleagues thrive, customers receive the right support and the branch delivers outstanding outcomes for the communities we serve.

We're shaping the way we work through innovation, collaboration and the use of digital tools to make banking simpler for our customers. To succeed in this role, you will be responsible for:

Leading, coaching and inspiring your branch team to deliver exceptional customer experiences every day

Building trusted and lasting relationships with customers, colleagues and the local community

Supporting customers to make informed financial decisions by identifying their needs and providing suitable banking solutions

Ensuring vulnerable customers receive the right support and guidance tailored to their individual circumstances

Driving adoption of digital banking services and helping customers build confidence using digital channels and technology

Creating a positive, inclusive and high-performing branch culture where colleagues can thrive

Managing branch operations while maintaining a strong focus on risk management, governance and regulatory compliance

Delivering branch performance objectives through a balanced focus on customer outcomes, colleague engagement and commercial success

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A strong focus on delivering exceptional customer outcomes and experience within a branch banking environment

Proven leadership and coaching skills with the ability to develop, motivate and support high-performing teams

Experience building strong customer relationships and creating positive experiences across multiple channels

The ability to work collaboratively, bringing people together to achieve shared goals and outcomes

Strong understanding of branch operations, distribution-related risk activities and governance requirements

Excellent knowledge of digital customer journeys and the ability to support customers in adopting digital banking services

Inclusion matters at TSB. We want everyone to feel at home, whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

When applying, please consider the travel distance, time and cost to your chosen office location.

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at careers@tsb.co.uk.