Travel Desk Agent
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Key skills for this role
About the Role
Beno is seeking a professional Travel Desk Agent to represent the brand at a prestigious hotel partner in Dubai. The role involves welcoming guests, promoting and selling luxury services such as yacht charters, car rentals, and tours, and handling bookings.
Key Skills for This Role
Responsibilities
- Welcome hotel guests and provide professional assistance
- Promote and sell Beno's services including luxury yacht charters, water sports, car rentals, desert safari, airport transfers, tours, and VIP concierge services
- Understand guests' preferences and recommend personalized experiences
- Handle bookings, reservations, and payment processing accurately
- Coordinate with Beno's operations team to ensure seamless service delivery
- Build strong relationships with hotel guests while maintaining the highest standards of hospitality
- Achieve individual sales targets and contribute to overall business growth
- Maintain accurate records of bookings, inquiries, and daily sales activities
- Ensure the travel desk is always well presented and reflects Beno's premium brand image
Requirements
- Minimum 2 years of experience in travel, tourism, hospitality, concierge, or hotel guest services
- Excellent communication and interpersonal skills
- Strong sales ability with a customer first mindset
- Fluent in English
- Well groomed, professional appearance suitable for a luxury hotel environment
- Ability to work flexible shifts, including weekends and public holidays
- Proficiency in Microsoft Office and online booking systems
Full Job Posting
About Beno
- Beno is a premium lifestyle and experiences brand that brings together luxury, adventure, and convenience through a curated portfolio of services.
- We are looking for a professional, customer focused Travel Desk Agent to represent Beno at one of our prestigious hotel partners.
Key Responsibilities
- Welcome hotel guests and provide professional assistance.
- Promote and sell Beno's services, including luxury yacht charters, water sports activities, luxury & economy car rentals, desert safari, airport transfers, tours and excursions, and VIP concierge services.
- Understand guests' preferences and recommend personalized experiences.
- Handle bookings, reservations, and payment processing accurately.
- Coordinate with Beno's operations team to ensure seamless service delivery.
- Build strong relationships with hotel guests while maintaining the highest standards of hospitality.
- Achieve individual sales targets and contribute to overall business growth.
- Maintain accurate records of bookings, inquiries, and daily sales activities.
- Ensure the travel desk is always well presented and reflects Beno's premium brand image.
Requirements
- Minimum 2 years of experience in travel, tourism, hospitality, concierge, or hotel guest services.
- Previous experience working in a hotel travel desk, concierge desk, DMC, or travel agency is highly preferred.
- Excellent communication and interpersonal skills.
- Strong sales ability with a customer first mindset.
- Fluent in English; additional languages such as Arabic, Russian, French, German, Chinese, or Spanish are an advantage.
- Well groomed, professional appearance suitable for a luxury hotel environment.
- Ability to work flexible shifts, including weekends and public holidays.
- Knowledge of Dubai's attractions, tours, and tourism offerings is preferred.
- Proficiency in Microsoft Office and online booking systems.
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