teamtailor
Travel Agent - Schedule Change
Etraveli Group
Mumbai, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 3 weeks ago
Free
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• We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:
• Working on schedule change reservations a minimum of 40 PNRs a day
• Handling calls /chat of customer queries (Schedule Change Bookings)
• Reporting to the Team Lead to achieve goals
• Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.
• Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
• Handle misconnections and get the flights confirmed by the Airlines.
• Multi-tasking and ready to adapt to new situations and challenges or role reversal
Full Job Posting
Job Description
We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be:
Working on schedule change reservations a minimum of 40 PNRs a day
Handling calls /chat of customer queries (Schedule Change Bookings)
Reporting to the Team Lead to achieve goals
Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.
Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
Handle misconnections and get the flights confirmed by the Airlines.
Multi-tasking and ready to adapt to new situations and challenges or role reversal
Requirements
- Minimum 1 year of experience in the customer service industry
- Knowledge of the Travel Industry would be a plus
- Good written and verbal communication.
- Ability to work in different shifts (Includes night shift)
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