Transitional Care Assistant

The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience.

As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

In this role, you will:

• Facilitate/arrange the client’s transportation home utilizing local transportation services and/or transports clients home by driving agency vehicle when needed.
• Support clients in the comprehension and implementation of hospital discharge instructions and create an individualized plan of care following agency assessments and client needs surveys.
• Complete/arrange errands to meet client’s physical needs to support their recovery at home (nutrition, medication, medical supplies, equipment, etc.) as required, in accordance with established service plan.
• Plan, arrange, procure, or perform home management duties (cooking, cleaning, laundry, etc.), in accordance with established service plan and in advance of discharge when identified.
• Facilitate client and caregiver engagement., i.e., providing applicable information on client related issues surrounding transitions from hospital to home and/or prevention of hospital admission and readmission.
• Communicate recommendations and support clients, care givers and those in the circle of care to address and repair safety concerns.
• Provide companionship in cases where older adults suffer from social isolation.
• Complete risk analysis of home and evaluate client’s risk of Falls using standardized Risk Assessment tool.
• Support clients post-discharge to remove barriers and reduce risk in accessing resources (pharmacy blister packs, assistive devices, referrals, etc.) and for follow up discharge-related appointments.
• Provide system navigation for clients and caregivers.
• Communicate orally and document according to standards of documentation electronically; concerns, observations and/or needs of clients in appropriate database and to the Program Coordinator or designate.

What we are looking for:

• Minimum requirement of completion of one to two years post-secondary education with a concentration in social services, gerontology, therapy assistance or a related field, and a minimum of three years job-related experience or an equivalent combination of education and experience.