Transcon Inbound Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within.

As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency.

Offer best-in-class customer service to Expeditors customers and network of origin branches.

· Exceed customer expectations by anticipating, understanding, and meeting their needs

· Be proactive and timely to resolve operational challenges, including escalation to management when necessary.

· Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.

· Maintain good relationships with service providers.

· Track and Trace TRANSCON inbound shipments to ensure on-time delivery.

· Enter data and shipment updates accurately, and timely.

· Manage timely deliveries based on shipment requirements.

· Account for all special handling requirements for value-added services.

· Account for all pertinent shipment documentation.

· Meet KPI standards in accordance with Company and Product procedures.

· Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.