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Logistics Operations Manager - Customer Oniste, Locust Grove (Atlanta, GA)
Expeditors
Georgia, USA
Full-time
Mid-Senior
Onsite
Discovered Today
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Based at the customer site, the Logistics Operations Manager will work with business leads to define and manage business process and technology roadmaps, manage change management through collaboration, People leadership (influence-without-authority) and a customer-focused approach, effectively within the Customer culture. Overseeing several on-site processes that impact daily operations and providing insight, coaching, and guidance to peers in completing all required tasks requested by the customer within timeline requirements. Review impacts to inventory and logistics and develop mitigation strategies to incorporate using root cause, corrective action analysis.
Top Daily Responsibilities
Be the single point of contact to manage all site Operations exceptions & Operational Reporting
Manage and monitor metrics for Key Performance Indicators (KPIs) (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, cost savings, and support with process improvements and drive corrective actions).
Oversee day-to-day warehouse operations (“boots on the ground”) in a 590k sq. ft. facility.
Drive alignment and prioritization of initiatives in a fast paced environment with many interdependencies.
Duties & Responsibilities: Operations & 3PL Management
- Work closely with 3PL partners and internal teams to establish and improve on-site and off-site processes.
- Oversee on-site activities that impact daily operations, ensuring service commitments are met.
- Coordinate with hubs, spokes, and transportation to support stable flow and capacity; support occasional off-shift/on-call coverage (10–20% local travel).
• Issue Management, Reporting & Escalation
- Review site access ticket queues, route tickets to the appropriate Customer Logistics Operations PM, and track resolution.
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