Training Manager

Roles & Responsibilities

• Managing the Global training department as a whole and the delivery of its projects & strategic initiatives (NHT, Refreshers and process changes).
• Primary role of leading the Global Training Office department and providing direction to junior management and personnel.
• Build and maintain training support systems to the team, enabling them to better execute their duties by sharpening their skills.
• Serve as an effective partner to the Training Teams, supporting the development, implementation, and delivery of Learning Solutions across geos
• Design learning strategies to fill needs as identified through analysis and in partnership with the Geo & Central Leadership Team
• Ensure that programs meet deadlines and that they are completed within the allocated budgets.
• Plays a mentorship role to key personnel, assisting in the execution of their duties upon request, honing their skills, and getting them ready for the occupation of his position.
• Overall organizational planning and execution including resourcing, skilling, budgeting, and other performance improvements strategies.
• Participate in training solutioning during RFP and delivery life cycle
• Drives the skill development programs for the team that incorporate overall business objectives and maintains interactive learning solutions that drive measurable results for the business and guarantee that those solutions are instructionally sound and are up to the business’s quality standards.
• Partners with other operations, clients, L&D and HR function to determine program priorities, roll-out plans, set program deadlines, ROI and analytics.
• Collaborates with departmental heads and managers, to identify areas that requiring training and to develop program requirements unique to each department. He also works closely with key stakeholders in addressing gaps in the overall training management.
• Plays an analytical role where he conducts current and ongoing strategic assessments of business-wide training and development programs and initiatives.
• Ensure effective data governance, reporting and measures program delivery quality, which ensures continuous improvement, maintenance, and adjustment in training program delivery
• Responsible for maintaining knowledge in the department, keeping it up to date with the latest training practices, trends, and technology.
• The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.