Senior Manager-Operations

About Sagility

Job Description

Roles & Responsibilities

• Review and manage balanced scorecard and key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.
• Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.
• Lead cross-functional activities and communication to further partnership between organization and assigned clients.
• Examine financial data and use them to improve profitability
• Manage Budget and forecast
• Familiarize with HIPAA regulations
• Lead internal reviews and track Operations metrics, focus on improving metrics
• Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.
• Responsible for leading, providing professional development, and evaluating direct reports.
• Prepare, deliver, and facilitate both client and internal business presentations and meetings.
• Promote teamwork and cooperative effort.